To survive the disruptive forces buffeting the retail industry today, it's critical to implement the latest digital and emerging technologies. AI-powered eCommerce, mobility, blockchain and augmented / virtual reality are re-defining the customer experience and impacting merchandising, operations, supply chain and store operations.
With 30+ years of experience developing solutions across the entire retail value chain, Syntel's services are backed up by real-world retail experience, reusable accelerators and customer-focused innovation labs.
Some of the cutting-edge solutions we have delivered for our clients include:
- Helping one of the largest global logistics providers improve lost package tracking turnaround time by 95% using an image search algorithm
- Reducing customer service workload by 70% by implementing a self-learning omnichannel chatbot for a large retailer
- Implementing an automated, NLP-based email interpretation and processing solution that reduced turnaround from 15 days to nearly instantaneous, and reduced processing time from 10 minutes to 2-3 minutes per ticket
- Providing real-time tracking and lower reconciliation costs by implementing blockchain-based smart contracts for a global logistics provider
- Helping a retailer record a 22% jump in field sales by developing a seamless, unified iPad selling application for their sales consultants
Below, you will find links to more information about our AI, blockchain, mobility and AR services.
Insights & Resources
The client is a Fortune 100 home improvement superstore that was looking to streamline their lead to sale process by developing a new mobile app for its sales teams.
Over the past few years, artificial intelligence and machine learning have enabled many enterprises to dramatically transform their operations.
Retail and logistics companies have been among the earliest adopters of augmented reality technologies. From trying out apparel in a virtual mirror to finding a prime position to place a beloved piece of furniture at home, augmented reality is making it all possible.
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